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Return and Refund Policy

Return and Refund Policy – Squizzy PH Liquor Shop & Gifts

Return and Refund Policy – Squizzy PH Liquor Shop & Gifts


Return and Refund Policy – Squizzy PH Liquor shop & Gifts

I. Returns:

  • Eligibility:

Returns are accepted within 7 days from the purchase for unopened, unused, and resalable items, provided they are in the original, undamaged packaging.

  • Exceptions:

We do not accept returns for:

    • Damaged or Spoiled Products: If a product is received damaged or is suspected to be corked/spoiled, please contact us immediately. 
    • Change of Mind: We do not accept returns for items simply due to a change of mind. 
    • Sale or Promotional Items: Returns for sale or promotional items are generally not allowed. 
  • Proof of Purchase:

A valid receipt or proof of purchase is required for all returns. 

  • Return Process:
    • Contact Us: Contact our customer service team within [number] days of purchase to initiate a return. 
    • Return Instructions: We will provide you with instructions on how to return the item, including the return address and any necessary packaging requirements. 
    • Shipping: The customer is responsible for the return shipping costs unless the return is due to a mistake on our part or for damaged/defective products. 

II. Refunds:

  • Refund Methods: If a refund is granted, it will be processed to the original payment method used for the purchase.
  • Refund Timeline: Please allow 7 business days for the refund to be processed.
  • No Refunds for Cash Payments: We do not offer cash refunds for cash purchases. In such cases, a store credit will be issued. 

III. Additional Notes:

  • Corked or Spoiled Products:

If you believe a product is corked or spoiled, please retain the cork and bring the bottle with proof of purchase to our store for inspection. 

  • Damaged Products:

Please contact us immediately if you receive a damaged product and provide photos. 

  • Contact Information:

For any questions or concerns regarding our return policy, please contact us at squizzy.hub@gmail.com or +639455588728. 

This policy aims to provide clarity and consistency for customers while addressing the unique nature of our products.